Wild Apricot Software News
by Dmitry Buterin, CEO / Chief Apricot
Withlists and other black holes
Every month we receive and process 200-300 annual customer surveys from Wild Apricot account administrators. There are always great gems of insight, very nice comments...and a fair share of criticism. One of the most painful types of feedback we receive is related to our Wishlist – comments that say it feels like we don't care.
Here's the real puzzle: We do care – a lot! And we have a very substantial development team. So, how come are we seemingly doing a poor job of addressing the requests on our Wishlist?