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October 2014

Software News October 2014: Support Solutions

Support is back and rockn'

by Dmitry Buterin (Chief Apricot)

In this month’s Software News, we offer an overview on our analysis of the Version 5 roll-out and a reminder about our new iPhone App.

However, the main focus of the post is providing a detailed and honest update on the challenges we've been facing, as well as solutions we’re implementing to improve our customer support to it’s former “best-in-class” status.

Read more of our Software News - October 2014 here.

Small Membership Advisory Community - Update

We’ve continued our regular conference calls with small groups from our Small Membership Advisory Community. These are one-hour sessions where small groups of community members share ideas, information and tips with their peers on a specific topic of interest.

This month we had two calls – each focusing on important efforts common to all organizations.

Wed. Oct 1st,  - Alternative Revenue Streams - What is your current funding strategy outside of membership fees? What has been your most effective source of “non-dues” revenue?

Thurs. Oct 16 - Content-Marketing - What is it and should I be using it for members? Check out the summary blog post for details or visit our forum for on-going discussions

Also, make sure to catch our exclusive 1-On-1 interview series with Nicole Walters from the San Diego Venture Group. The interview is chock-full of tips and insights on how to engage members and sponsors. 

If you are interested in joining the Small Membership Advisory Community, please fill out this form. Our next session will be on the topic of "Social Media: Where, How and Should I Start?" 

In Case You Missed These

Here is a sample of the resources available in our Blog and Membership Knowledge Hub:

How One Association Streamlined Membership Records
This guest post by Lamees Abourahma offers an example of one association that has streamlined membership task time by one-third after transitioning to Wild Apricot.

1-On-1 With Nicole Walters - Part 1: Relevance Rules in Engaging Members and Sponsors
This is the first of two posts offering highlights of our interview with Nicole Walters of the San Diego Venture Group. From “Cool Companies” to “match-maker” programs, Nicole explains how her organization has “stayed relevant”, launching programs that benefit members as well sponsors – who play an important role in the non-profit’s success.

Gen Y Wants “Meaningful, Motivational and Memorable” Membership
Here is a look at Sarah Sladek's new book – Knowing Y - Engage the Next Generation Now – that offers powerful insight into how membership organizations need to embrace change in order to engage Gen Y.

Image source: Business-man-brainstorming - courtesy of

New! Expert Webinar Series

Mission-Driven Volunteering Webinar - Nov. 4th, 1pm (EDT)

Join us for a live webinar from experts Elizabeth Weaver Engel, M.A., CAE (Spark Consulting LLC) and Peggy Hoffman, CAE (Mariner Management & Marketing LLC) and take a new look at how you approach volunteerism in your association, club or non-profit.

In this webinar, we’ll explore Mission-driven volunteering, a new model that allows associations and our volunteers to focus our limited resources, measuring everything we do by how well it supports and contributes to the mission of our organizations. You’ll hear examples from other small associations and learn about some tools (free ones too) to help your association embrace adhocracy and micro-volunteering.

Register Now! (Limited Space Available)

Live Q & A Sessions 

We are now offering live Q & A sessions every week in conjunction with our pre-recorded webinars.

Live Q & A Sessions:

Pre-Recorded Webinars:

You can watch the pre-recorded sessions (or read the full transcripts) of all of our webinars at your convenience. Here’s a list and links:


Thank you for your awesome feedback!

Every month we receive hundreds of surveys from our clients. We read each and every one – and reply to comments. Here's a small selection of customer comments from our surveys last month.

"I think this is a great product for organizations because of all that can be done from it. It certainly eliminated several other programs we were using and combined them into one reasonable product. It is also fairly easy to use for a non-technical person like me."

"It is easy to use. I really like the copy event feature as it saves me time on events that happen monthly at the same location."

"I suggest Wild Apricot when the subject of web site hosting comes up."

"Wild Apricot works well for our club and keeping track of members information and allowing us to do things electronically instead of manually. We have been very pleased with a product that while "off the shelf" has a lot of flexibility in it and is easy to use. "

"Have not seen another application so well suited to non profit requirements"

"The online registration is a must for sporting clubs"

"Comprehensive system, becoming a standard in club motorsport"

"We host our membership website on Wild Apricot. It is a very robust system and handles all of our transactions quickly and efficiently"

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